User Data Deletion - Merlain

This page explains how to delete your Merlain account and the data associated with it, how to disconnect a third-party data source (such as Facebook / Meta Ads, Google, LinkedIn, TikTok, QuickBooks or Xero), and how to remove Merlain's access directly from the provider.

1. Who we are

Merlain is a data analytics platform. Publisher: Merlain, a trade name of DataAgents. Postal address: Sundesk Biot – Emerald Square, Rue Évariste Galois, Bâtiment C, 06410 Biot, France. For any deletion or privacy request, contact us at privacy@merlain.ai.

2. Delete your Merlain account and all associated data

Self-service account deletion is not yet available in the Merlain app. To delete your account, or your whole workspace and everything in it:

1. Send an email to privacy@merlain.ai with the subject "Data deletion request", from the email address of your Merlain account.
2. Tell us whether you want to delete your own user account only, or the entire workspace (workspace owners only). Include the workspace name.
3. If you cannot write from the account's email address, say so: we will verify that you own the account before deleting anything.

We will acknowledge your request and then delete the data described in section 5 within the time frame stated there.

3. Disconnect a data source from inside Merlain

You can remove a single connected source (for example Facebook / Meta Ads, Google Ads, LinkedIn Ads, TikTok Ads, QuickBooks or Xero) at any time, without deleting your account:

1. Sign in to the Merlain app and open Data sources in the sidebar.
2. Select the connection you want to remove.
3. Click Delete (trash icon), type the connection's name to confirm, then click Delete.

Deleting a connection permanently removes it together with its stored credentials (including OAuth access and refresh tokens) and the data synced from it, and stops all scheduled syncs for that source. Merlain no longer accesses that account from that moment.

4. Remove Merlain's access from the provider side

You can also revoke Merlain's access from the provider's own settings. This stops Merlain's access immediately. It does not by itself delete the data already synced into Merlain: to have that deleted, also delete the connection in Merlain (section 3) or email us (section 2).

Facebook / Meta

• On Facebook: Settings & privacy → Settings → Business Integrations (or Apps and Websites), select Merlain, then click Remove.
• In Meta Business Suite: Business settings → Integrations → Connected apps, select Merlain, then remove it.

Other providers

• Google (Google Ads, Google Analytics, Google Sheets): Google Account → Security → Your connections to third-party apps & services → Merlain → Delete all connections.
• LinkedIn: Settings & Privacy → Data privacy → Permitted services → Merlain → Remove.
• TikTok: in TikTok for Business, remove Merlain from the apps authorised on your advertiser account.
• QuickBooks (Intuit): in QuickBooks Online, open Apps → My apps → Merlain → Disconnect.
• Xero: Settings → Connected apps → Merlain → Disconnect.

Menu names can change; if you cannot find the option, contact us and we will revoke the access from our side.

5. What is deleted, and when

• The data synced from the source (or, for an account deletion, from all your sources);
• The stored OAuth tokens and other credentials for that source;
• Analytics derived from that data: metrics, dashboards, reports, alerts and forecasts computed from it;
• For an account or workspace deletion, your account and workspace data as described in our Privacy Policy.

Deletion is completed within 30 days of your request. System logs and sync history expire within the retention period stated in our Privacy Policy (up to 90 days), and residual copies in encrypted backups are purged as those backups rotate out; they are never restored to the live service in the meantime. We only keep what the law requires us to keep, such as billing records, for the periods listed in the Privacy Policy.

6. Confirmation

Once your data has been deleted we confirm it by email. On request, we also give you a confirmation code / reference for your deletion request, which you can quote in any follow-up.

7. Contact